Refund policy
Return Policy
Because stationery and paper goods are custom-printed and/or personalized to order, all sales are final.
The studio does not accept returns, exchanges, or refunds for:
- Customized or personalized items
- Approved proofs that later contain client-overlooked errors
- Slight color variation from screen to print
- Delays caused by shipping carriers
- Orders delayed by the client’s late copy submission or delayed approvals
- Change of mind after production has begun
If an order arrives damaged or there is a verified production defect, notice must be provided in writing within 3 business days of delivery, along with clear photographs of the packaging and affected items.
If the issue is determined to be a studio or manufacturing error, the remedy will be, at the studio’s discretion, replacement of the affected items or a partial store credit. Refunds are not guaranteed and are generally not offered for custom or made-to-order work.
Cancellations after an initial order has been submitted will be charged a 10% administration fee. Cancellations after an order has gone into production are not allowed.